1. Who we are
Eco Peptides Ltd is the data controller for information collected through this store. Privacy enquiries: info@eco-peptides.co.uk.
2. Information we may collect
- name, billing and delivery addresses;
- email address and telephone number;
- account login and order history;
- products, order values, payment status and delivery information;
- enquiries, correspondence and research-use declarations;
- technical information such as IP address, browser, device and cookie choices;
- fraud-prevention or eligibility information where reasonably required.
3. How information is used
Information may be used to operate accounts, process orders, verify payment, arrange delivery, communicate about orders, respond to enquiries, prevent misuse, maintain legal and accounting records, improve the website and send marketing where permission has been obtained.
4. Lawful bases
Depending on the activity, processing may be necessary to perform a contract, comply with legal obligations, pursue legitimate interests or act on consent. We apply the lawful basis appropriate to each processing activity.
5. Who receives information
Information may be shared with website and hosting providers, ecommerce service providers, payment providers, banks, email providers, couriers, professional advisers, analytics providers and public authorities where required. Providers should receive only what they need for their role.
6. Payments
Card or alternative payment data will normally be handled by the selected payment provider rather than stored directly by Eco Peptides. For bank transfer, Eco Peptides will receive payer and transaction information supplied through the banking system.
7. International transfers
Where a service stores or accesses information outside the UK, appropriate legal safeguards are used to protect it.
8. Retention
Order, accounting, enquiry, marketing and technical records will be retained only for as long as needed for their purpose and applicable legal requirements. Retention periods are reviewed regularly and records are securely deleted when no longer required.
9. Your rights
Depending on the circumstances, UK data-protection law may provide rights to access, correct, erase or restrict information, object to processing, request portability and withdraw consent. You may also complain to the Information Commissioner’s Office.
10. Security
Reasonable technical and organisational measures will be used to protect personal information. No online service can guarantee absolute security; customers should use a unique password and protect their account credentials.
11. Marketing
Catalogue updates will be sent only where an appropriate permission or other lawful basis exists. Each marketing message should provide an unsubscribe method.
12. Contact and changes
Questions and rights requests should be sent to info@eco-peptides.co.uk. This policy may be updated when services or legal requirements change.
Last updated: 13 August 2026.