{"id":61,"date":"2026-08-25T14:38:24","date_gmt":"2026-08-25T13:38:24","guid":{"rendered":"https:\/\/www.samheaton.co.uk\/eco-peptides.co.uk\/faqs\/"},"modified":"2026-08-25T19:09:20","modified_gmt":"2026-08-25T18:09:20","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.samheaton.co.uk\/eco-peptides.co.uk\/faqs\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"accordion\">\n<div class=\"accordion-item\"><button class=\"accordion__button\" data-accordion-button aria-expanded=\"true\" aria-controls=\"faq-1\"><span>What are Eco Peptides products intended for?<\/span><i class=\"fa-regular fa-plus\"><\/i><\/button><\/p>\n<div class=\"accordion__panel\" id=\"faq-1\">\n<p>All products are intended exclusively for legitimate in vitro laboratory research. They are not intended for human or veterinary use, diagnosis, therapy, clinical investigations involving humans or any form of consumption.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\"><button class=\"accordion__button\" data-accordion-button aria-expanded=\"false\" aria-controls=\"faq-2\"><span>Are products independently tested?<\/span><i class=\"fa-regular fa-plus\"><\/i><\/button><\/p>\n<div class=\"accordion__panel\" id=\"faq-2\" hidden>\n<p>Available batches undergo independent third-party testing. Each Certificate of Analysis is matched to its corresponding batch record.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\"><button class=\"accordion__button\" data-accordion-button aria-expanded=\"false\" aria-controls=\"faq-3\"><span>Where can I find the batch number?<\/span><i class=\"fa-regular fa-plus\"><\/i><\/button><\/p>\n<div class=\"accordion__panel\" id=\"faq-3\" hidden>\n<p>The batch reference appears on the vial label and product record. It should match the corresponding Certificate of Analysis.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\"><button class=\"accordion__button\" data-accordion-button aria-expanded=\"false\" aria-controls=\"faq-4\"><span>How much is postage and packaging?<\/span><i class=\"fa-regular fa-plus\"><\/i><\/button><\/p>\n<div class=\"accordion__panel\" id=\"faq-4\" hidden>\n<p>Standard tracked UK delivery is \u00a34.95 and becomes free when the qualifying product subtotal reaches \u00a3100. The final delivery charge is shown before the order is placed.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\"><button class=\"accordion__button\" data-accordion-button aria-expanded=\"false\" aria-controls=\"faq-5\"><span>Which payment methods are available?<\/span><i class=\"fa-regular fa-plus\"><\/i><\/button><\/p>\n<div class=\"accordion__panel\" id=\"faq-5\" hidden>\n<p>Customers can choose PayPal, debit or credit card, PayPal Pay in 3, PayPal Credit, Apple Pay, Google Pay or direct bank transfer. PayPal\u2019s finance and wallet options are subject to eligibility, availability, approval and compatible devices. Bank-transfer orders remain on hold until cleared funds are matched using the order number as the payment reference.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\"><button class=\"accordion__button\" data-accordion-button aria-expanded=\"false\" aria-controls=\"faq-6\"><span>How do promotional codes work?<\/span><i class=\"fa-regular fa-plus\"><\/i><\/button><\/p>\n<div class=\"accordion__panel\" id=\"faq-6\" hidden>\n<p>Enter a promotional code in the basket or at checkout. A promotion can be configured with a percentage or fixed discount, minimum or maximum spend, expiry date, usage limits and product or category restrictions. The discount and updated order total are shown when the code is valid.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\"><button class=\"accordion__button\" data-accordion-button aria-expanded=\"false\" aria-controls=\"faq-7\"><span>When will my order be dispatched?<\/span><i class=\"fa-regular fa-plus\"><\/i><\/button><\/p>\n<div class=\"accordion__panel\" id=\"faq-7\" hidden>\n<p>Dispatch begins after payment and any required order checks are complete. A dispatch confirmation is sent as soon as the order is on its way.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\"><button class=\"accordion__button\" data-accordion-button aria-expanded=\"false\" aria-controls=\"faq-8\"><span>Can I return a product?<\/span><i class=\"fa-regular fa-plus\"><\/i><\/button><\/p>\n<div class=\"accordion__panel\" id=\"faq-8\" hidden>\n<p>Do not return a product without contacting Eco Peptides first. Handling-sensitive laboratory materials may be subject to return restrictions. Faulty, damaged or incorrectly supplied products should be reported promptly with the order and batch references.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\"><button class=\"accordion__button\" data-accordion-button aria-expanded=\"false\" aria-controls=\"faq-9\"><span>How should products be stored?<\/span><i class=\"fa-regular fa-plus\"><\/i><\/button><\/p>\n<div class=\"accordion__panel\" id=\"faq-9\" hidden>\n<p>Follow the product-specific storage and handling information. Lyophilised products are supplied to support stability during transport and storage; after appropriate laboratory reconstitution, refrigeration and avoidance of repeated freeze\u2013thaw cycles may be recommended.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\"><button class=\"accordion__button\" data-accordion-button aria-expanded=\"false\" aria-controls=\"faq-10\"><span>Do I need an account?<\/span><i class=\"fa-regular fa-plus\"><\/i><\/button><\/p>\n<div class=\"accordion__panel\" id=\"faq-10\" hidden>\n<p>You can create an account to make it easier to review orders, manage addresses and maintain your account details.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\"><button class=\"accordion__button\" data-accordion-button aria-expanded=\"false\" aria-controls=\"faq-11\"><span>Can Eco Peptides advise on dosage or use in people?<\/span><i class=\"fa-regular fa-plus\"><\/i><\/button><\/p>\n<div class=\"accordion__panel\" id=\"faq-11\" hidden>\n<p>No. Eco Peptides cannot provide dosage advice, administration guidance or medical advice. The catalogue is strictly for laboratory research procurement.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"info-notice\" style=\"margin-top:32px\"><i class=\"fa-regular fa-messages\"><\/i><span>Can\u2019t find the answer? <a href=\"https:\/\/www.samheaton.co.uk\/eco-peptides.co.uk\/contact\/\">Contact the Eco Peptides team<\/a> and include the relevant product, order or batch reference.<\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Answers about products, testing, orders and delivery.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-information.php","meta":{"footnotes":""},"class_list":["post-61","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.samheaton.co.uk\/eco-peptides.co.uk\/wp-json\/wp\/v2\/pages\/61","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.samheaton.co.uk\/eco-peptides.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.samheaton.co.uk\/eco-peptides.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.samheaton.co.uk\/eco-peptides.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.samheaton.co.uk\/eco-peptides.co.uk\/wp-json\/wp\/v2\/comments?post=61"}],"version-history":[{"count":2,"href":"https:\/\/www.samheaton.co.uk\/eco-peptides.co.uk\/wp-json\/wp\/v2\/pages\/61\/revisions"}],"predecessor-version":[{"id":116,"href":"https:\/\/www.samheaton.co.uk\/eco-peptides.co.uk\/wp-json\/wp\/v2\/pages\/61\/revisions\/116"}],"wp:attachment":[{"href":"https:\/\/www.samheaton.co.uk\/eco-peptides.co.uk\/wp-json\/wp\/v2\/media?parent=61"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}